• Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing

• detailed by dejj will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician. 

• All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.

• detailed by dejj  or its vendors do not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off.

• Our detailing times are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type

• We reserve the right to take a debit or credit card details to secure the booking.

• We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.

• All vehicles are cleaned at the customers own risk

• All orders placed require address, package, and vehicle condition verification.

• Detailed by dejj reserves the right to refuse or deny customer demands above and beyond the booked detailing

• Detailed by dejj will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered

Pricing Terms & Conditions

• We have a minimum call-out charge that varies by location.

• Detailed by dejj reserve the right to charge an hourly rate of $50 (or proportion thereof) for any work that is not within the boundaries of the booking

• A minimum 30$ surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.

• Detailed by dejj reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.

• Detailed by dejj reserves the right to amend any price during the detailing should it differ from the original estimate.

Communications

• Detailed by dejj will send you SMS text messages to confirm your service request, provide information about the detailer matched to your job, and to conduct a customer satisfaction survey after the job is completed. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. Detailed by dejj is not responsible for any of these potential costs.When your service request is matched to a provider, your name, phone number, service address and vehicle information will be shared with that service provider.

• Our Service Terms & Conditions

• \We must have permission to hold a debit or credit card to secure a regular booking and we will charge the card after each visit.

• We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)

Cancellation Terms & Conditions

• We require 24 hours notice to cancel any booking/detailing service.

• Failure to provide 24 hours advance notice of cancellation will result in a minimum charge of 50% of the service cost.

• Same day appointments that are cancelled will incur a charge of 75% of the service cost.

• Detailed by dejj reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.

• Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.

Service Guarantee

• Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redos, or any additional work will be performed outside of the original package or estimate.

• Some issues may require services beyond those you ordered. Refusing the services recommended by customer service or your on-site technician may invalidate the service guarantee.

• Only services included in your order and additional services authorized by Detailed by dejj are covered under our service guarantee. Any services not authorized by Detailed by dejj are at customer's own risk.

• Payments are due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Detailed by dejj

• Any claims must be filed within 24 hours of the completion of the service by emailing (detailedbydej@gmail.com). Pictures of the unsatisfactory portion of the service must be emailed to detailedbydej@gmail.com within 24 hours of the claim being made.